Shipping & Returns
Shipping Policy
We are so excited for you to receive your order!
DOMESTIC SHIPPING:
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FREE PRIORITY SHIPPING is automatically applied to all Domestic Orders over $100.00!
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Orders are processed within 1-2 business days (excluding weekends & holidays) and shipped as soon as possible assuming items are IN-STOCK. Orders are shipped via USPS Priority or Express Mail (shipping options provided at checkout).
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As soon as your order has been processed and shipped, you will receive an email containing your tracking number. Please allow 24 hours for USPS to update their website with your tracking information. Please note USPS may encounter delays due to holidays, bad weather, and/or other unforeseen circumstances.
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PRIORITY EXPRESS SHIPPING orders will be processed for shipping on the same day. Orders must be placed BEFORE 12 PM Eastern Time for priority express shipping. Orders requiring PRIORITY EXPRESS SHIPPING received AFTER 12 PM Eastern Time will be shipped out the next business day. Please note some zip codes are not eligible for NEXT DAY SHIPPING and such orders will be received on the 2nd day. We will notify you in this case.
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We DO NOT SHIP TO P.O. Boxes, Military APO/FPO addresses or mailing facilities
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When there is a valid proof of delivery, we are not responsible for packages in the event that you are not home. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported directly as a claim to USPS.
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We are not responsible for incorrect addresses or address changes made after order has shipped. We are not responsible for stolen merchandise once order shows "delivered" on USPS tracking service. Please ensure the mailing address is correct when ordering. always prim is not be responsible for customer error.
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always prim shall not be held liable for lost packages once shipped. always prim is not responsible for orders lost in transit or orders lost after tracking shows order delivered.
INTERNATIONAL SHIPPING:
Please contact us directly alwaysprimcontact@gmail.com for shipping outside of the United States.
Return & Exchange Policy
Thank you for shopping with us!
We strive to make your shopping experience seamless by providing exceptional customer service.
If for some reason you are not completely satisfied with your order, you may return it for a STORE CREDIT (NO REFUNDS).
To initiate a return, kindly follow these steps:
1. Email us at alwaysprimcontact@gmail.com
2. Make sure to put the word RETURN in your subject line;
3. In your email include: Full Name - Order Number - Reason for return.
7 DAY RETURN POLICY
Returns must be initiated within 7 days of receipt of order. You may return for a STORE CREDIT FOR THE VALUE OF THE MERCHANDISE, excluding any shipping fees. We have the right to deny a return after the 7 day time period has lapsed.
Customer is responsible for shipping items back. We strongly suggest you obtain a tracking number for all returns. We are not responsible for lost packages that have not been tracked as "received" by us.
Merchandise must not have been worn, washed or altered. Merchandise must be free of makeup/tanning stains, perfume odor, deodorant, stain, wear or damaged in any way, with all tags still attached. always prim has the right to refuse the return of any merchandise that is deemed not meeting these requirements. Store credits will NOT be issued on "non returnable items.”
All intimates, gift cards/certificates, daily deals, discounted items and "sale" merchandise are FINAL SALE.
In order to credit your account accordingly, kindly provide the following information along with your return:
Return Address:
always prim
ATTN: RETURNS
6 Clover Street
Tinton Falls, NJ 07724
305-710-5277 / Text Inquiries #
Email: alwaysprimcontact@gmail.com
If you receive a damaged or incorrect item, please contact us within 24 hours at alwaysprimcontact@gmail.com or text 305-710-5277.